Terms & Conditions

1. Our contract

1.1These terms and conditions govern the supply of goods ordered from The Office Furniture Consultancy (OFC). The OFC brand and this website are owned and operated by The Office Furniture Consultancy.

1.2All orders placed are subject to our acceptance. The delivery of goods to you is when a legally binding contract is constituted between us. The processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order.

2. Price & payment

2.1The price payable for the goods you order via our website is set out at the time you place your order, plus any charges for delivery. VAT is applicable as shown.

2.2Occasionally an error may occur with our website's purchasing platform and goods may be incorrectly priced. In such circumstances we will not be obliged to supply the goods at the incorrect price.

2.3Payments by credit card will be sanctioned prior to despatch.

2.4If you are an account customer, orders will only be shipped after reference to and positive clearance.

Payment for goods invoiced on a credit account falls due 14 days from the date of our invoice.

3. Delivery & title

3.1A valid signature is required on delivery of your order. Any shortages should be notified immediately. Defects must be reported to us within 2 working days of you taking delivery of your order, so we can take the necessary action to swiftly resolve them.

3.2Deliveries will be to the ground floor location of the delivery address. Unless pre-agreed under a contract, you should make your own arrangements if the relevant item needs to be transported to any area other than the ground floor of the delivery location.

3.3Our standard delivery charges cover the UK, and generally exclude the Scottish Highlands, Isle of Man, Isle of Wight, Channel Islands, Northern Ireland and Southern Ireland because of fluctuating delivery costs and procedures. For these areas, and all destinations overseas, please call and we will happily quote you the appropriate delivery charge.

3.4Upon delivery of the goods to you, the goods shall be at your risk. Notwithstanding that delivery has been made, title in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever are due to us from you.

4. Returns

4.1On the rare occasion when it is necessary to return products, it will generally be for the following reasons:

Goods damaged in transit.
A defective product.
Incorrect product(s) supplied or ordered.

4.2It is the customer's responsibility to check a product's suitability before ordering. If a product has been ordered incorrectly, you will need to contact us upon delivery for a returns number and the warehouse return address. Any product returned after being ordered incorrectly, or reported to be defective but found to be in good working order, will be subject to a minimum 30% restocking charge of the invoiced value of the returned goods, with a minimum charge of £30.00 + VAT. However, the restocking charge may be significantly higher depending on the returns policy of our alliance partner/manufacturer.

4.3OFC can only accept returned goods if they are accompanied by a valid returns number issued by us. The customer should ensure that goods are adequately packed prior to being returned. Where possible, only ship goods back in the original packaging and sealed up appropriately to safely make the return journey. Any damage caused during transportation is the responsibility of the customer, not OFC.

4.4Products that are received in a faulty condition must be reported within 3 days of receipt. OFC does not issue advance replacements for faulty goods. A returned product will be inspected and either repaired or replaced at our discretion.

4.5Refunds for goods specified and ordered incorrectly by the customer will be credited at the discretion of OFC, and the restocking charge set out in clause 4.2 will apply.

4.6Products received from OFC that have been damaged in transit must be reported immediately. Where possible, we would ask that you take photographs of the damaged goods and the packaging on arrival, to help us resolve the issue as swiftly as possible. Please also retain the packaging, as we may need to use this as evidence if making a claim against the courier.

4.7The cost of returning goods will be at the buyer's expense, except where contracted goods have been damaged by our courier, in this case OFC will arrange collection. Furniture, seating and larger fitted products will be repaired on site. Any on-site warranty repair found to be a non-warranty issue, or down to misuse by the user, will be chargeable.

4.8Non-stock, purpose-made or bespoke products are non-refundable.

5. Warranty / guarantee

5.1You benefit from the warranty or guarantee passed to us by our manufacturing alliance partners for the product. You must ensure the product is maintained and used properly, in accordance with the manufacturer's recommendations, and is not fitted or used with any parts, accessories or ancillary equipment other than those the manufacturer recommends. No attempt should be made by you, or any third party, to remedy any defect, or to dismantle or tamper with the product in any way. Any product deemed defective under the terms of the manufacturer's warranty/guarantee must be returned to a location we advise, at the customer's expense (excluding larger furniture items and fitted goods). Any goods being returned must be accompanied by a returns number, as detailed in clause 4.2.

6. Force majeure

We shall have no liability to you for any failure or delay in supply or delivery, or for any damage or defect to goods supplied or delivered, that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

7. Privacy policy

We are committed to protecting and respecting your privacy. This policy, together with our Terms of Use and any other documents referred to within it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Our website is owned and operated by, or on behalf of, The Office Furniture Consultancy Ltd.

We will not collect any personal information about you without your consent. We may invite you to provide personal information in order to give you services such as an enquiry response, e-mail newsletters, invitations to events and other information updates. In order to process and fulfil orders, we may also obtain personal information about you (such as your name and email address) if you are a customer of our business, or you work for a customer of our business.

In order to deliver some or all of the services referred to above, we will need to process and store your personal information, and may need to transfer it for such processing outside of the European Economic Area ("EEA") to other employees or companies, for the purposes of improving communication and disclosures relating to us and our international business activities, the fulfilment of customer orders, and the processing of payment details.

Please note that some countries outside the EEA may not offer the same level of legal protection for personal information as countries within the EEA. By submitting your personal information on this website, you consent to such processing and transfers in connection with these services, and for any other purposes to which you consent at the time you provide the information. Where we need to transfer your information to entities in countries outside the EEA, we will take all steps reasonably necessary to ensure that such information is treated securely and in accordance with this policy.

In order to protect your privacy, we take appropriate security measures in the storage and disclosure of personal information, so as to prevent unauthorised access by third parties. We endeavour to ensure that any party to which we transfer information has similar security measures in place. However, the internet is not a totally secure medium, and you acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent that such an event has been caused by our negligence or breach. Our responsibilities and your rights may vary according to local laws.

If we transfer the business which provides products and services to you to another supplier, you also agree that your data may be transferred to that supplier.

If you do not agree with this privacy policy, or any of the uses of data we set out above, you should not submit your personal information on this website. If you want to stop receiving communications from us, please follow the instructions that appear on the emails or other communications that we send to you, in order to be unsubscribed from our contact list. If you have any questions about our use of data, please email us.